DEPARTMENT DETAILS Q4
With articles from Christine, Tim, Dillon, and Orrie, learn about what your coworkers have been up to this past quarter and learn more about what they have in store.
SPOON Express
TIM FRANK
With SPOON Express, we continue to make changes in the department that will make picking orders more e icient and accurate. Double-checking each order, taking pictures, and more are just a few of the ways that we ensure that orders are being sent out to the show correctly. From receiving the order, fulfilling the order, and organizing inventory upon return shipment, SPOON Express continues to learn and expedite our processes to ensure customer satisfaction.
SHOW SERVICES
CHRISTINE WHITE
The months of September and October were very busy for Show Services. With two, large projects that were sold close to the dates of the actual show, we had to find alternative vendors, be flexible on items, and coordinate service orders and meetings with vendors with only days before move-in. We stepped in and stepped up to help get multiple projects out the door on time and under budget. This was accomplished by sharing the workload and communicating needs with other departments. While staying on top of due dates for upcoming, sold projects, we are aiming to catch up on internal paperwork for our records.
SALES & MARKETING
ORRIE CAPONE
As SPOON continues to grow, so too does our marketing efforts. With events like the CooperVision Bright Party and international shows like Formnext 2023, SPOON solidifies its place as a turnkey solution for any challenge that our clients might have. Over the past 18 months, SPOON has grown considerably. This growth includes new staff, expanded capabilities, and updated branding. As a result of this growth, we have assembled a Sales Team to better meet the needs of our clients, build on existing relationships, and forge new ones. Consisting of Orrie Capone, Donna Besaw, Jason Shanley, Heather Haddad, and Bill Miller, this team’s mission is to convert prospects into finalized sales. With the assistance of the Graphic Design department, SPOON will be launching new initiatives and campaigns to compliment the work of the Sales Team on their mission to expand our network and capabilities. 2023 is ending well, and 2024 is starting even better!
GRAPHICS
DILLON GLEASON
The SPOON Graphics Department has been as busy as ever. Between client projects and internal brand initiatives, we have our pick of projects on which to work. Working with Orrie for marketing, we have many exciting projects that we hope will be successful and help out.